Technical Customer Service Rep

Location: Corona
Posted on: November 18, 2024

Job Description:

Thriving manufacturer of pin and sleeve connectors, safety interlocks, industrial control panels, and related equipment is seeking a Technical Customer Service Representative to join our team in Corona, CA

We are conveniently located right off the freeway where the 71 and 91 meet and once you get there you are greeted by a friendly group that really cares about one another and wins together.

The successful candidate will be self-motivated and responsible for the preparation of quotations, gathering customer information, processing purchase orders and sending out order acknowledgment follow-up, which will contribute to a growing manufacturing company.

DUTIES AND RESPONSIBILITIES:

?Prepare quotations, gather customer information, process purchase orders and send out order acknowledgment follow-up.

?Pro-actively communicate with customer regarding order status, delivery information and shipment schedules.

?Responsible for all aspects of a customer?s RFQ.

?Understand and interpret customer?s technical requirements and communicate with customer regarding basic electrical design issues.

?Responsible for inputting P/N data and the development of the cost sheet. Consult with the Engineering Department to create a Catalog Number (and Item #) which will meet the project requirements.

?Utilize Goldmine (CRM package), MAS200 (accounting package), and other programs to maintain accurate records of all sales calls and correspondence with customers and prospects, ensuring all communications meet the professional standards of the company.

?Participate in a weekly Sales/Production meeting, provides updates to the SO report and works seamlessly with Customer Service, Purchasing, Engineering and Production to keep jobs on time, on budget, and customers satisfied.

?Assist other members of the team as needed

QUALIFICATIONS:

?Motivated, self-starter and very detail-orientated (comfortable with numbers/math).

?Experienced communicator with ?professional? communication skills (written and oral).

?Technical aptitude, attention to detail, ability to multi-task, and engaged in their work.

?Ability to work independently, but also in a team and a self-starter with a positive attitude.

?Displays initiative and has experience with making recommendations and finding solutions when a problem arises.

?Computer literate - must be adept in MS Outlook, Word, and Excel.

?Understands mechanical & electrical drawings, wiring diagrams, and basic knowledge of electrical power is a plus.

Experience Required:

2-5 yrs Cust service

High School Diploma or Equivalent We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Pomona , Technical Customer Service Rep, Sales , Corona, California